Terms and Conditions for Pomona Mobile Auto Glass

01Services Provided

Pomona Mobile Auto Glass provides mobile auto glass repair and replacement services, including:

• Windshield repair
• Windshield replacement
• Side window replacement
• Rear window replacement
• ADAS Calibration

Service availability depends on vehicle type, glass availability, service location, weather conditions, and technician availability.

02Quote Requests

Customers may request a quote by calling +1 (909) 552-6895 or by submitting the online quote form on our website.

Quotes are based on the information provided by the customer, including vehicle year, make, model, glass type, damage details, and service location.

Final pricing may change if:

• Vehicle information is incorrect
• The wrong glass type is selected
• Extra parts are required
• Prior damage is found
• Calibration is needed
• The service request changes before or during the appointment

A quote request does not guarantee appointment availability or final service pricing.

03Appointments

Appointments are scheduled based on availability. Pomona Mobile Auto Glass makes reasonable efforts to arrive during the scheduled service window.

Appointment times may change due to traffic, weather, parts delays, technician availability, unsafe work conditions, or incorrect vehicle information.

04Mobile Service Location

Customers must provide a safe and accessible location for mobile service. The vehicle should be parked on level ground with enough space for the technician to complete the work safely.

Service may be rescheduled if the location is unsafe, restricted, blocked, or not suitable for auto glass work.

05Customer Responsibilities

Customers are responsible for:

• Providing accurate vehicle and contact information
• Being available at the scheduled appointment time
• Giving access to the vehicle
• Removing personal items near the damaged glass
• Notifying us about prior glass work, rust, body damage, leaks, sensor issues, or aftermarket parts
• Following all aftercare and safe drive-away instructions

Pomona Mobile Auto Glass is not responsible for delays, incorrect parts, or pricing changes caused by inaccurate or incomplete customer information.

06Vehicle Condition

Some vehicle issues may not be visible until work begins. These may include rust, frame damage, broken clips, damaged moldings, prior poor installation, electrical issues, or sensor-related problems.

If these issues are found, the customer may need to approve added parts, labor, or related work before service continues.

07ADAS, Cameras, and Sensors

Some vehicles have cameras, rain sensors, lane departure systems, heads-up displays, or other advanced driver assistance features connected to the windshield or glass.

Calibration may be required after replacement. Calibration may not be included in the original quote unless clearly stated.

Customers should follow all calibration instructions before relying on camera-based or sensor-based safety features.

08Pricing and Payment

Pricing may vary based on vehicle type, glass type, labor, parts, mobile service location, moldings, clips, disposal, and calibration needs.

Payment is due when service is completed unless another payment arrangement has been approved before the appointment.

09Cancellations and Rescheduling

To cancel or reschedule an appointment, call +1 (909) 552-6895 as soon as possible.

Pomona Mobile Auto Glass may reschedule service due to weather, unavailable parts, unsafe work conditions, technician delays, or other service-related issues.

10Safe Drive-Away Time

After windshield replacement, adhesive may need time to cure before the vehicle can be driven safely.

The technician may provide a safe drive-away time after installation. Customers are responsible for following this instruction. Driving too soon may affect installation quality and vehicle safety.

11Warranty Coverage

Warranty coverage may apply to eligible workmanship issues related to the completed service.

Warranty does not cover:

• New damage after service
• Rock chips or cracks after installation
• Accidents, vandalism, theft, or weather damage
• Pre-existing rust, leaks, frame damage, or body damage
• Customer-supplied glass or parts
• Sensor or calibration issues outside the completed service
• Problems caused by failure to follow aftercare instructions

For warranty questions, call +1 (909) 552-6895.

12Website Use

The website is provided for general business and service information. Pomona Mobile Auto Glass may update website content, service details, prices, and these Terms and Conditions at any time.

Users may not use the website for spam, false quote requests, unlawful activity, unauthorized access, or actions that interfere with website operation.

13Third-Party Links

The website may link to third-party websites. Pomona Mobile Auto Glass is not responsible for third-party content, policies, security, or services.

14Privacy Policy

Use of this website and submission of customer information are also covered by our Privacy Policy.

15Changes to These Terms

Pomona Mobile Auto Glass may update these Terms and Conditions at any time. The updated version will be posted on this page with a new “Last Updated” date.

16Contact Information

For questions about these Terms and Conditions, contact:

Pomona Mobile Auto Glass
Phone: +1 (909) 552-6895
Website: https://www.pomonamobileautoglass.com/
Hours: Monday to Sunday, 7:00 AM to 9:00 PM